Contact
Feel free to reach out if you have any questions about your purchase or the pieces I create. Whether you have inquiries about custom orders, ideas for a unique design, or just want to know more about my work, I’d love to hear from you. Don’t hesitate to get in touch!
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Return & shipping policy
We hope you love your piece from BOKIKIBA, but if for any reason you are not completely satisfied, you have 14 days to return the product and receive a refund. To be eligible for a refund, the item must be in its original condition, unused, and returned in its original packaging.
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To initiate a return, please contact us to receive a free shipping label. Print the label and attach it to the original shipping box. Make sure to use the original packaging and protective materials to ensure safe travel back to us.
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Once we receive and inspect the returned item, we will process your refund within 7 business days. Please note that if the ring is damaged or not in its original condition upon return, we are not able to issue a refund.